Refund Policy

All of our add ons are tested to work for the versions they state. We cannot guarantee that the add ons will work with other add ons you have or if you have source edits. Our services (installation, support and site management) are guaranteed to meet or exceed your expectations.

Refund Procedure:

Service Packs Refunds

Refunds are not given for part of the service pack. If an add on was installed and you want to keep it, you will not get a refund. Any add ons or apps installed will be removed before a refund is granted.

You must inform us, by pm to data66, of your request for a refund within 48 hours of services/support rendered. Failure to do so will result in your refund being denied.

Our add ons are tested to work with the version of phpFox stated. If we install our add on and it is defective, you are entitled to a refund if you submit a claim within 14 days of installation. However, if the add on does not work due to conflicts with other add ons, source edits, phpFox bugs, or host issues then a refund will not be granted.

In order for us to determine refund eligibility we must have access to the site if we installed add ons or apps so we can troubleshoot the issue. This may involve turning off other add ons or templates, turning on debug and checking for errors. Once done testing, we will restore the site back the way it was before we arrived with the exception of removing the add ons or apps we installed if we are granting a refund.

Third party add ons are the responsibility of the developer that made them and sold them to you. If we install a third party add on and it does not work, we will let you know why it is not working. You are responsible for contacting the developer for him/her to troubleshoot their product. We will not refund installations of third party add ons if the add on is defective. If our installation was faulty, we will refund your payment to us as long as no other services have been performed.

Services Refund

Services that are not part of the Service Packs are refundable according to the guidelines below.

Requests for refunds must be made by pm to data66 within 48 hours of the services rendered.
We must have access to the site, to determine if the installation service was faulty in order to be eligible for a refund. If the service was faulty, we will attempt to reinstall. If we cannot install due to our own fault, we will issue a refund.

We will not refund installation fees if the product does not work due to incompatibility with other add ons, source code edits or site issues. We also will not restore source files, remove add ons or modifications in order to get the installed product to work for the original installation fee. Should you need extra services to make an installed product work, we will give you a price.